PREMIUM TORONTO VALET

Ready for Freshness? Schedule Your Pickup

Premium garment care delivered to your door in Toronto. Simple, reliable, and professional.

Start Your Request

ARA GARMENT CARE

Simple 3-Step Process

1. Schedule

Book your pickup online

2. Care

We clean and treat your garments

3. Delivery

Fresh clothes delivered to your door

ARA Pickup Request

Premium Garment Care & White-Glove Valet Service at Your Doorstep

Experience couture-level garment care and flawless service. Customize your premium pickup profile step-by-step below.

Let’s begin with your pickup location and preferred service window. Submitting this form does not automatically confirm your pickup. We will review your address, requested window and daily availability before sending a separate confirmation.

Street Address

Unit or Suite Number

City

Postal Code

Requested Pick Up Date

Select your pickup service

Standard Pickup: 7:00 a.m. –10:00 a.m. Midday Rush Pickup: 10:00 a.m.–1:00 p.m.

Standard Pickup: Requests must be submitted by 11:59 p.m. the previous day. Capacity is limited to 30 confirmed orders per operating day.

Midday Rush: Requests may be submitted until 11:00 a.m. on the pickup day. Capacity is limited to 20 confirmed orders.

Requests submitted after 10:00 a.m. will be scheduled toward the latter part of the pickup window. Pickup windows are subject to confirmation and available capacity.

Service-area acknowledgement

I understand that my pickup address must be verified before my request is confirmed.

Tell us how to contact you and what our driver should know when arriving.

First Name

Last Name

Email Address

Mobile phone number

Buzzer or entry code

How should we complete your pickup?

Meet me at the door Leave with the concierge Contact me when the driver arrives Another confirmed arrangement

Arrival, parking or access instructions

Please ensure someone is available and the laundry is ready during the confirmed pickup window. Do not leave laundry unattended unless ARA has approved the arrangement in advance.

Communication consent

I agree to receive email, telephone or text updates relating to this pickup request and order.

This is for operational communication, not marketing.

Select how you would like your laundry washed and dried. Final pricing will be calculated after pickup and weighing.

Washing Options and Selections

Which wash service would you like?

Basic Wash Signature Wash Midday Rush Wash

Basic Wash: Your laundry is washed as received in the bag. It does not include colour sorting, individual fabric treatment or stain treatment.

Signature Wash: Your laundry is sorted by colour and includes stain treatment where appropriate. Stain treatment does not guarantee complete stain removal.

Midday Rush Wash: Your order for a Basic Wash was placed and collected during the Midday Rush window of 11:00 AM - 1:00 PM.

Each customer’s order is processed separately and is not intentionally mixed with another customer’s order.

Drying Options and Selections

Which drying option would you like?

Standard Dry Extended Dry Hang Dry

Standard Dry: Laundry receives the standard drying cycle appropriate for the order. It may retain normal residual moisture in heavier fabrics.

Extended Dry: Laundry receives additional drying time for a drier finish. Zero moisture cannot be absolutely guaranteed in every fabric or item.

Hang Dry: Selected items will not be placed in a machine dryer. Hang Dry requests require confirmation and may affect the available return time.

Select your product preference

ARA standard products Fragrance-free products No preference

Wherever possible we endeavour to use products formulated in Canada with ingredients that are made in Canada to support the Canadian economy.

Fragrance-free products are available by request. Because orders are processed in a shared commercial laundry environment, ARA cannot guarantee a completely allergen-free or fragrance-free facility.

Approximately how many bags are included?

The bag count helps us plan transportation. Final pricing is based on the actual processed weight and applicable service selections.

Does this order include bedding?

No Yes

Bedding may be subject to separate pricing based on its size, weight and required processing. ARA will confirm any additional charge before processing.

Does the order require special processing due to bodily fluids?

No Yes

If yes, select the applicable type

Urine Faeces Blood Other processing concern

Laundry affected by urine, faeces, blood or other contamination requires additional handling and processing. An additional charge will apply and will be confirmed before processing.

Please provide only the information needed for us to handle the order safely. Medical diagnoses or personal health histories are not required.

Are there particular items, stains or care concerns we should know about?

If we recommend a different service or additional processing, how should we contact you?

Text me Call me Email me

ARA will not add an unrequested upgrade or specialty charge without contacting you. Written approval may be required before additional processing begins.

Your final invoice will be prepared after the order is picked up, weighed and reviewed. The invoice will include the actual weight, selected wash and drying services, Midday Rush service and any customer-approved specialty charges. Full payment is required before return delivery.

Customer acknowledgement

I understand that submitting this form does not automatically confirm my pickup.

I understand that final pricing is based on actual weight and applicable service selections.

I understand that stain treatment does not guarantee stain removal.

I have removed cash, identification, medication, keys, electronics and other valuables from all pockets and bags.

I understand that payment is required before return delivery.

I agree to the ARA Garment Care Service Terms and Privacy Policy.

I agree to the Service Terms and Privacy Policy..

Confirmed pickups may be cancelled up to 30 minutes before the beginning of the confirmed pickup window. Midday Rush requests confirmed after the normal cancellation deadline may be cancelled within 15 minutes of confirmation, provided the driver has not been dispatched.

If a pickup is missed because the customer is unavailable or the laundry is not ready, ARA will contact the customer to reschedule. The original same-day return commitment will no longer apply.

If a return delivery cannot be completed because the customer is unavailable, a $14.95 reattempt fee will apply. The outstanding order balance and reattempt fee must be paid before redelivery.

CONVENIENCE & LUXURY

Pickup & Delivery FAQs

Have questions about scheduling your boutique valet service in Toronto? Explore our guide to seamless laundry and dry cleaning logistics below.

What are your pickup and delivery windows?

We offer flexible 2-hour pickup and delivery windows throughout the week, Monday through Saturday, from 7:00 AM to 8:00 PM. On the day of your scheduled service, you will receive an upcoming arrival message via text message when our luxury valet is on the way.

How should I prepare my laundry bags?

For your collection, you may place your garments in any disposable bag (such as a clean heavy-duty trash bags). Please make sure to separate standard wash & fold, hang dry and any heavily stained or delicate items. We return your finished clothes in sterile, sealed bags.

What safety and contactless protocols do you have?

ARA Garment Care serves major residential and business neighborhoods across Central Toronto, including Yorkville, Rosedale, The Annex, Forest Hill, King West, Queen West, and Leslieville. Simply enter your postal code on our booking page to immediately verify if we support your address.

Is there a minimum order size or fee?

Your safety and peace of mind are our priority. We offer 100% contactless pickup and drop-off. You can specify a safe place, like your building concierge, lobby, porch, or back door, in your delivery notes. Our professional valets follow strictly enforced hygiene and sanitation protocols.